Privacy Policy - Xelerate Learning
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Privacy Policy

Xelerate Learning / Privacy Policy

Xelerate Learning takes its obligations in protecting the privacy and personal information of employees, contractors and users very seriously. Employees and contractors’ agreements are bound by the prevailing public data and privacy legislation for the countries in which they operate.

For users of the company’s systems and websites, we have a published and public Privacy Policy

Xelerate Learning Systems Privacy Policy

Xelerate Learning takes its obligations in protecting the privacy and personal information of employees, contractors and users very seriously. Employees and contractors’ agreements are bound by the prevailing public data and privacy legislation for the countries in which they operate.

For users of the company’s systems and websites, we have a published and public Privacy Policy.

You own your own data

We define customer data as all data, including text, sound, video or image files and software, that is provided to Xelerate Learning  by you, or on your behalf, through your use of our systems. For example, it includes data that you upload for storage or processing and applications that you or your end users upload for hosting on our systems.

You can access your customer data at any time and for any reason without assistance from Xelerate Learning. We will use your customer data only to provide the services agreed upon, including purposes that are compatible with providing those services. We will not use customer data or derive information from it for commercial gain outside of our direct relationship.

We give you authenticated and logged access to your customer data, and restrict access to it by Xelerate Learning personnel and subcontractors. We also take strong steps to protect your customer data from inappropriate use or losses, and to segregate your customer data on shared hardware from that of other customers.

You are in control of your data.

Because the customer data you host with us belongs to you, you have control over where it is stored and how it is securely transferred and deleted.

Our commitment to the privacy of your customer data is backed by our use of our hosting platform and its adoption of the world’s first international code of practice for cloud privacy, ISO/IEC 27018. The British Standards Institute has independently verified that is aligned with the ISO 27018 code of practice for the protection of personally identifiable information in the public cloud. Adherence also provides transparency about our policies regarding the return, transfer and deletion of personal information you store in our data centres.

How we respond to government and legal requests to access data

Xelerate Learning believes that customers should control their own data, whether stored on their premises or in a cloud service. We will never disclose customer data to a government, except as directed by you or where required by law.

When governments make a lawful demand for customer data, we are principled, limited in what we disclose and committed to transparency. Altogether, this adds up to the following:

  • We do not provide any government with direct or unfettered access to customer data. We release only specific data mandated by the relevant legal demand.
  • If a government wants customer data – including for national security purposes – it needs to follow the applicable legal process, meaning that it must serve us with a court order for content or a subpoena for account information. If compelled to disclose customer data, we will promptly notify you and provide a copy of the demand, unless legally prohibited from doing so.

Obtaining more information and support

If you need more information about how your data is gathered, stored and used please contact Xelerate Learning  Data Protection Office at hello@xeleratelearning.com

Xelerate Learning

February 2024